The ChatBot experience

We are starting this discussion where we'll talk about this relatvely new trend called ChatBot. Some may not known the name of it but you have probably already encountered it while browsing.
So a ChatBot is a software robot that can interact with customers through authomated conversations in what appears a natural language. A ChatBot is using basically prepared questions and answers but with the progress of artificial intellegence there is a deeper understanding and analysis of the "conversation". A ChatBot is also called a conversational agent that could have a dialogue either using vocal or written commandes.
On social networks, ChatBots can be considered as part of a marketing strategy to impove customer service, that can offer a better customer support for before or/and after selling service. They can be used to take commandes.

So do you undestand now what a ChatBot is? It is basically here to answer your questions but cannot argue or present arguments.

The ChatBots are "à la mode", they are trending right now. We have Siri, which is like a virtual assistant for Iphone users. The most common one is using Facebook's Messenger.

We shall give two exaples for companies that use ChatBots.
First we have the example of French trailways - SNCF Voyage.

We shall see how we interact with their ChatBot below.

We can see that the ChatBot acknowledges only a simple data. To answer it takes basic key words, as in the case of trailway, the destination and the data. Therefore, it can present you an accurate response. 

We can observe that even though this is a French speaking ChatBot, we can interact in English. As said previously in order to provide an accurate answer it takes only a key data. As long as we ask simple questions we can obtain reponse. But when an answer can't be found,the ChatBot tells that it is only the Beta Version as an explanation. 

The second example will be taking is the one called Woebot.

Woebot is a therapy ChatBot. It is used through Facebook Messenger as an artificially intelligent chatbot that is trained in congnitive-behavioral therapy (CBT) , being the most common method used for threating depression. 

By using simple conversations on a daily basis Woebot can evaluate your mental health. 

This version however seems to not interact with you and does not acknowledge your questions and even offers you an answer.